Service Promise

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Service & Maintenance

Renault By Your Side

Pamper your car, leave it to our skilled technicians & engineers. At Renault, we train them to ensure high quality maintenance for optimum road handling, comfort and finish.

Our Commitments

Renault Customer Charter

At Renault, we promise to:

  • Treat each appointment with you as an opportunity to prove we are the right people when it comes to Renault Genuine Parts and Service.

  • Use trained technicians with Special Tools to work on your vehicle and to use Genuine Renault Parts.

  • Listen to your needs, as you are the reason that we exist as an organization.

  • Conduct a thorough Quality Control check on your vehicle before handover and issue a Quality Control certificate.

  • Provide an estimate for all work requested and to seek your authorization to proceed for any additional work required prior to commencement.

  • Conduct a full and detailed explanation of each Service Invoice.

  • Take care of your vehicle by fitting protection devices such as seat covers and floor mats.

  • Repair Warranty on all Genuine Renault Parts and Service work for 12 months/20,000Kms which ever is early on parts* and Labour as a commitment to your satisfaction. (*Excluding wear and tear items)

Free Pick-Up & Drop Service

From 8th March, all women customers can enjoy free pick-up & drop services to facilitate repair/maintenance of their Renault vehicle. The service shall be offered across all dealers.

Terms and Conditions

  • The owner shall pay the relevant spares and repair cost along with pick up & drop charges if applicable.

  • The owner of the vehicle shall hold a valid insurance coverfor the vehicle.

  • All valuables have been removed from the vehicle and Renault or the Dealer would not be held liable for any such loss.

  • In case of any unforeseen event during the process of Pick & Drop of the vehicle by our Licensed driver, Renault India Pvt Ltd or Renault Dealer or any of their personnel or representative shall not be held accountable.

  • The vehicle is received by the Dealer for pick-up, drop-off and servicing/repair at the risk of the Customer.

  • The actual owner of the vehicle should be a Lady Customer (the vehicle registration should be in the name of a Woman customer).

Renault Dealership: Who Else To Service Your Car?

Regular servicing ensures the long-term reliability and safety of your Renault. This is why we specify a Time and/or Distance Traveled interval, whichever comes first. This is because some parts are more affected by time than they are by distance traveled.

To provide you ongoing driving enjoyment and total satisfaction we aim to provide you with the maximum satisfaction through the total car experience, including servicing. The use of improper parts, lubricants and chemicals may result in the lower performance of your vehicle. Proper maintenance and care of the vehicle is indispensable for safe driving and lower overall running costs.

Only Renault dealerships have Renault trained technicians (COTECHS) who are continually trained by Renault service division trainers to perform all factory recommended servicing and repair operations on Renault vehicles. As an authorized service outlet, COTECHS use specialized Renault service tools such as “Clip”. Clip is the latest diagnostic tool from Renault, capable of diagnosing onboard computer incidents. Clip also enables a COTECH to reprogram vehicle computer systems to suit specific driver requirements such as:

  •  Electronic fuel injection
  •  Pro-Active automatic transmission
  •  Electronic ABS
  •  Electronic immobilizer & security features

When you combine this technical expertise with the very best Renault Genuine Parts, Lubricants and Accessories, you will begin to understand just how serious Renault is about customer satisfaction.

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